Implementation Specialist -- Job Description
You are tasked with on-boarding / training our brand new customers. This involves managing timelines, coordinating key events between our different teams, providing training on the PestRoutes system, and overall helping our customers feel comfortable and safe in the PestRoutes system. We are looking for people who are very organized and can manage many schedules and deadlines effectively. We are also looking for people who are passionate about technology and love working with people. Our company is exploding with growth and we need talented people who are not just looking for a job, but that want to grow with a software startup and leave their mark on a company. Daily activities include, but are not limited to
- Becoming an expert on PestRoutes software
- Conducting training webinars on how to use PestRoutes
- Answering questions about how to solve various business problems using PestRoutes Tools
- Coordinating data imports and training
- Validating data imports to make sure information comes over correctly from their old software
- Occasional travel to exotic New Mexico and scenic Oklahoma as well as other locations like Florida, California, and New York to do on-site trainings
- Having fun and being a leader while we build this software company and see it grow!
Comprehensive Benefits Package
We cover 100% Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long Term Disability - employee is responsible for deductibles where applicable.
Stocked Snacks & Drinks
Enjoy a stocked snack closet and ice cold beverages while you work.
Start with 11 paid holidays and 3 weeks PTO! We also offer maternity/parental/adoption leave, jury duty, etc...
Catered Lunches twice a month from delicious local restaurants.
Take a break in one of our PestRoutes branded LoveSacs and enjoy our snack closet and drink fridge.
Mckinney - #1 place in America
Mckinney, TX was recently named the #1 place to live in America by MONEY magazine. Come see why!
Work with a tight-knit and talented team of people committed to changing the field services industry.
Work with the latest technology and best equipment.
PestRoutes was founded in 2012 to address an enormous need in the Pest Control Market. We talked with dozens of companies that all hated their current software -- and didn't have any other options to meet their needs. At that time we committed to providing the world's greatest software in order to increase profit, decrease mundane tasks, and improve customer image / retention. Using some of the best talent in the programming world, and leveraging over a decade of experience in pest control, we ended up with a solution that manages an entire office from end-to-end. When you work at PestRoutes, you represent the premium product on the market. We have a waiting list of companies and a growing list of satisfied customers. We look forward to working with you!
You cannot build something great without a solid foundation. PestRoutes has been built upon a solid foundation of core values. We use these before we hire any team member and we recognize and promote our people based on how these values are demonstrated. This is where the true strength and power of our product comes from.
1. Customer Obsession
We treat customers like gold by going above and beyond their expectations and by always doing a little more than is expected. We make meaningful and impactful differences in their lives and produce raving fans.
2. Make It Happen
There is NOTHING we can’t solve or accomplish. We take ownership of our roles and will do whatever it takes to get the job done -- no excuses. We believe that actions speak louder than words and that nothing can stop a committed person from success.
3. Knowledge is Power
We are curious minds that love to understand problems inside and out. We know our customers almost better than they know themselves. We have deep knowledge of how to help them accomplish their goals. We love to listen and never stop learning.
4. Teamwork Makes the Dream Work
We are all on the same team and have one, unified goal. We can trust each other, we support each other, and we respect each other. Communication and transparency are key to our success and we know we can’t do this alone.
5. Get it Right
It is better to have the right answer than a quick one. We take the time to prepare our work before we deliver it and are proud of our finished products. Our customers have full confidence in what we deliver because they can trust us.