December 22, 2020
Editor's Note: This month's blog series is about making things easier for your pest control business. We thought it would be a great time to reshare this blog about making it easy for your customers to pay you.
The easier you make it for your customers to pay you, the sooner you'll get paid.
The truth is that many customers pay late, or don't pay at all, because it isn't convenient for them. I pay every bill I get, but if I have to pay with cash or put a check in the mail, then it may take a while before you see your money. Also, the experience your customers have with collections has a direct and lasting impact on how customers perceive your professionalism and value.
In this digital age, consumers have grown accustomed to quick payment tools. Customers are savvy and will often choose vendors that provide them with an easy payment process. Traditional payment methods are growing less common in favor of smart and convenient alternative payment methods, such as Google Pay, Apple Pay, and PayPal.
- 82% of consumers visit a website to pay their bills.
- iPhone users are 48% more likely than Android uses to pay a bill with their smartphone.
- Autopay reduces your Accounts Receivables (A/R) by 34 days.
Most of your customers are already paying their other bills with some form of autopay, so it only makes sense that you offer this form of payment as well. Electronic payments are increasingly the preferred payment of choice, and most consumers enjoy the fact that they can go paperless.
Using autopay is convenient for both you and your customers, and you never have to worry if you'll get paid on time. It improves your cash flow, saves time, and is paperless, so it's better for the environment. After implementing PestRoutes® software's AutoPay feature, National Exterminating saw a 59% increase in credit card payments.
PestRoutes makes it easy. We have innovative tools to increase your autopay percentage. Your sales representatives and technicians can collect credit card information directly from our apps, and your customers can enroll right when they sign-up. PestRoutes has an easy-to-use customer portal that allows customers to join themselves. Our platform enables you to send automated alerts to your customers who do not have their credit card on file or when it's about to expire.
Empower your office staff to enroll customers in the PestRoutes AutoPay feature every time they call and, reward them win referral bonuses, making them feel good about being a part of the success and improving their productivity.