About the Company

Truly Nolen Carolina is a trusted provider of pest control in Charlotte, North Carolina. A part of the Truly Nolen family with 95 locations in the US and 200 + franchises in 61 countries.
Truly Nolen Carolina focuses on residential pest control but also meets the needs of highly specialized commercial clients, some of which require extremely sanitary conditions and specific protocols for medical, manufacturing and food service operations. With two locations, its highly seasonal business model deftly adapts to fluctuations in service demands while it provides stellar pest control to its loyal client base.

The Challenge

Truly Nolen Carolina purchased an existing business and needed to upgrade its operations to reflect the professionalism and high standards of Truly Nolen. The new franchise owners wanted to shift operations to a paperless, technologically-friendly, data-backed system and away from the legacy system that was not equipped to meet their business goals. They needed a way to maximize efficiencies — and profits — in every way possible.

The Solution

Truly Nolen started using PestRoutes in 2014, almost immediately after purchasing the existing business. The PestRoutes solution enabled them to streamline practices that previously were spread across multiple platforms. It implemented the advanced CRM solution and adopted the apps for sales reps and technicians. It suddenly became much faster and easier to sign up new customers, schedule services on an optimized route, and collect payment.

The Impact

Truly Nolen Carolina spends far less time dealing with administrative tasks than the legacy operation it acquired. It eliminated unnecessary obstacles and transformed into a model of efficiency for the entire national corporation. Regular product improvements and responsiveness to feature recommendations have allowed Truly Nolen to make continual business improvements and enhance the satisfaction experienced by its customers.

By Implementing PestRoutes, Truly Nolen Carolina:

  • Experienced growth in loyal customers who love the ease of managing their accounts

  • Saved time and money by transitioning to a 100% paperless system of scheduling, servicing and completing orders

  • Leveraged automation features to maximize efficiencies in critical areas of the business, allowing administrative employees to get more done and technicians to service more customers

© Copyright 2019 PestRoutes LLC

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